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D&H CANADA LAUNCHES PROFESSIONAL AND MANAGED SERVICES PROGRAMS

Suzanne Mattaboni
Suzanne Mattaboni Communications
For D&H Distributing
(610)261-4560
suzgm@aol.com

For Immediate Release:

D&H CANADA LAUNCHES PROFESSIONAL AND MANAGED SERVICES PROGRAMS
Untitled Document

— To Help VARs Move Toward a Services Model, the "Solutions & Services" Program Delivers Wireless Surveys, Remote Monitoring, Deployment, Installation, Break/Fix Services, & More  —

BRAMPTON, ONT - July 22, 2019 - In order to help solution providers migrate toward a more lucrative services model in the growing digital economy, leading North American technology provider D&H Distributing announces it has launched a series of Professional and Managed Services for customers. The offerings include deployment services, break/fix services, and managed services that can be offered through the VAR's own brand. Part of the "D&H Solutions & Services" offering, they can help VARs and MSPs expand their capabilities, supplement their existing expertise, take better advantage of market opportunities, and enhance their value to end-customers.

D&H Canada wants to enable partners to take better advantage of the emerging "as-a-service" trend. The program empowers solution providers to expand their offering beyond product sales to include a more comprehensive portfolio of customized solutions. This creates new revenue opportunities for VARs, enhancing D"H Canada's value proposition of best-in-class service, solutions, and logistics. The new offerings have been designed based on feedback expressed by D&H's reseller base and fast growing market trends, to deliver the most relevant services for the rapidly evolving marketplace.

D&H Solutions & Services includes a variety of service offerings. Through the Professional Services arm of the program, D&H Canada is providing "Break/Fix" services organized according to the severity of the end user's required repair. Also under Professional Services, the distributor will offer white labelled install and configure services for most tier one vendor solutions in the marketplace.

Under the Managed Services arm of the program, D&H Canada will provide VARs with a white labelled remote monitoring offering that allows them to manage their clientele networks on an ongoing basis. This reduces the necessity for costly on-site client visits, while maximizing network performance for their end-customers.

D&H Canada's Solutions & Services Program Includes:

PROFESSIONAL SERVICES

Network design, implementation, management, and support is a labor-intensive, ongoing commitment for any solution provider, especially for independent resellers with limited personnel. D&H Canada's deployment services are available nationwide, offering seasoned, industry-certified teams to install and configure server, storage, and networking solutions from most tier-one manufacturers. Offerings include:

  • Break/Fix Services: Tiered services accommodate different levels of severity and potential resolution options, to fit the client's situation and budget, helping VARs to seamlessly keep their clients' networks up and running.
  • Wireless Network Assessments: These on-site surveys provide insight into the unique challenges of each prospective client location, identifying connectivity, dead zones, and areas of channel interference that may affect performance.

MANAGED SERVICES

White labelled services are offered on a contract basis to allow VARs to remotely monitor systems and ensure issues are discovered before they affect operations. Remote System Monitoring tools scan the end user's systems and deliver alerts to experienced engineers. Solution providers can brand these services, strengthening end-customer relationships while adding recurring revenue.

"It's always been D&H Canada's goal to devise new ways for our customers to gain a competitive edge, establish new revenue streams, and prosper," began Roy Rivers, vice president of sales at D&H Canada. "As the market begins to transform into a more service-oriented economy, we've created a compelling menu of end-to-end enablement resources, empowering VARs to increase business by augmenting their capabilities and allowing them to add revenues through contracted services. The more value we can deliver through services like remote monitoring, install and configure, and break-fix offerings, the more our resellers can off-load laborious tasks and instead focus on successfully managing their businesses."

D&H Canada customers can visit www.dandh.ca/dhss for further information, contact their representatives at (800) 340-1008, or email ProServicesCA@dandh.com.

About D&H Distributing
D&H Distributing believes the most important element of doing business is developing relationships for mutual success. The company continues to build upon its 100-year-old culture by providing its manufacturers, co-owners, and partners with the utmost customer care, consultative guidance, and multi-market expertise. As one of North America’s leading technology distributors, it delivers a wealth of enablement resources and hands-on support services that empower resellers in the IT channel.

The company engages with solution providers, integrators, and VARs to meet current business challenges, as well as forecast their evolving, real-world needs and prospects for lucrative growth opportunities. D&H maintains a special focus on VARs expanding their competencies in a multitude of areas including the modern mobile workplace, comprehensive SMB server networks, and cross-market expertise across the small business, education, retail, healthcare, and government verticals.

The distributor has its Canadian headquarters in Brampton, Ontario and its US headquarters in Harrisburg, PA. Additional warehouses are located in Atlanta, GA; Chicago, IL; Fresno, CA, and Vancouver, BC, Canada. Engage with D&H toll-free at (800) 340-1008, via www.dandh.ca, or follow the distributor’s Facebook and Twitter feeds, https://www.facebook.com/DandHDistributing/ and @dandh_ca.

 

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