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Credit Resources

Credit Resources

Welcome to D&H's credit resource center. Here is where you'll find important information on the credit services offered by D&H Canada. Credit options at D&H Canada include open account terms, electronic funds transfer, credit card, prepay, wire transfer and more.

Credit Options

Net Terms

When you're account is established with a credit limit and payment terms based on your application, the net amount of each transaction is due in 30 days of the order.

Other Payment Terms

Company Cheque: Payment on delivery with company cheques.

Prepay/Credit Card: Using a credit card is a quick, easy way to prepay for your D&H orders. Credit cards (Visa, Mastercard and American Express®) are accepted at the time of your order.

Wire Transfers: Wire Transfers can expedite drop shipments and rush orders. Wire Transfers can be arranged with your bank's Customer Service department. Please call for Account & Routing Information.

Environmental Handling Fees

For customers who sell to provinces that have initiated EHF (Environmental Handling Fee), D&H Canada will add applicable fees that will be shown as a separate item on your invoices.

If you are exempt from EHFs, please contact your D&H Canada sales representative and provide your remitter number.

Flooring, Leasing, and Inventory Finance

Through one of our finance partners, you can easily finance your store inventory or offer your end users creative and efficient leasing products that can help you grow your business. D&H has partnered with the following financial institutions:

You'll need to provide your sales rep with the flooring company, your account number and purchase order at the time of your order.

D&H supports our customers' financial needs by maintaining partnerships with all the leading banks. For more information on flooring, and inventory finance, please contact our specialist, Karis McRae at kmcrae@dandh.com.

Update Customer Information

Use this form to update your customer information, or to request a change in credit line or credit terms.

Download the PDF

Online Forms

Find all the forms you need for dealing with D&H's Credit Services.

Province Reseller Certificates

Environmental Handling Forms

For customers who sell to the provinces listed below, D&H Canada will add EHFs (Environmental Handling Fees) for qualifying products. You will see "EHF" as a separate item on your invoices.

To learn more about EHFs, please follow the link for your province:

If you are exempt from EHFs, please contact your D&H Canada sales representative and provide your remitter number.

Beware of Fraud

Individual consumers aren't the only victims of fraud. Businesses, from large corporations to small “Mom and Pop” stores, are targets for a variety of illegal schemes. No matter whether the con artist uses the mail, the telephone, or the Internet, the best defense against scams is to follow these basic rules.

Top Tricks In Tech Fraud
  1. Unsolicited urgent, late-day orders, marked by overnight delivery requirements and little haggling over price. You know the old adage; "If it seems too good to be true, it probably is".
  2. Large quantity drop shipments to residential addresses.
  3. Large orders of high-risk products such as RAM, HDD, flash memory, printer cartridges, laptops, any small and easily unloaded items.
  4. Use of multiple, sequentially-numbered credit cards.
  5. Use of credit cards drawn on foreign banks.

If you have an order that you feel is suspect, or meets any of these criteria, place a call to the issuing bank of the card to verify the identity of the customer. One quick call can save you thousands. There are no "guaranteed" credit card transactions.

Know Your Customer

Identity theft of long standing, seemingly credit worthy businesses is the most common type of fraud. If you're unsure of your customer use these quick, easy steps to verify the business:

  1. Check their address and telephone through independent sources such as online telephone directories.
  2. If the purchase order has been emailed to you, verify the validity of the email address that has been used. This is often the quickest, easiest, and most accurate means of preventing fraudulent orders. Many fraud orders are sent using newly created fraudulent email urls — example jdoe@d-and-h.com rather than jdoe@dandh.com. A quick WHOIS search of the fraudulent email url will reveal that it has been newly created and not registered to the company that they are claiming to be.
  3. Verify they are licensed to do business in the state they are located. Virtually every state in the country offers a searchable, online database of business records. Many include searches by principal as well.
  4. Always obtain a credit application that includes an authorization to check the personal credit of the business principal, especially when dealing with sole-proprietors. Personal credit information may be one of the best ways to identify the character of the customer.
  5. If your budget allows, and the size of the potential relationship justifies, employ an online investigative service that specializes in both business and principal information. Used commonly for years in the private investigator business, these services provide a wealth of information in one, convenient stop.
  6. If, even after following the above steps, you are still unsure of the validity of your order, always feel free to locate the business' website and call the main contact number provided to verify the order.

To keep your business safe from fraud, you must develop and maintain fail-safe business policies, particularly when accepting new customer orders, and adhere to those strict guidelines even in the face of that 'killer order'. By being aware that fraud is possible and by following these simple rules, you'll not only protect your business, you protect yourself.

Feel free to email us at credit@dandh.com if you would ever like additional assistance in reviewing an order that you feel may be suspicious.

General Questions

Our team of experts and advisors are here to help you. If you have questions, complete the form below to contact D&H Credit Services.

New Account Questions?

If you have questions about becoming a D&H customer, contact our new account credit representative for assistance.

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